Shipping & Returns
Shipping
*Our distribution center in Italy will be closed from 10th - 18th August. During this time there may be delays to orders
Our goal is to deliver your order within 5 to 7 working days, utilizing trusted carriers such as DHL, Royal Mail and others within our network. However, please note that on some occasions, your order may originate from our head office in Padova, Italy which could result in slightly longer delivery times. Rest assured, we will typically notify you in advance should this be the case.
For deliveries within London and its surrounding areas, we utilize our own dedicated drivers. Prior to delivery, we will contact you to arrange a convenient delivery time.
Additionally, we offer comprehensive after-sales support and repair services for all customers who have made direct purchases via roncato.co.uk.
Your right of retraction
We test guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box for an exchange or a refund provided you meet the rules described hereafter. You have the right to retract the sale agreement at any time up to 14 calendar days from the delivery date.
Please note we only accept refund or exchange on items that have been purchased on roncato.co.uk .
All items must be returned unused, with authentic labels, user instructions, guarantee card and other hangtags and wrappings, and in original packaging. You are responsible for returning the products to us as soon as possible. We do not accept responsibility for any postage or courier costs, customs and duty charges that your return may incur.
If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.
To exercise your right of retraction, please follow the return procedure set out below:
If you believe you have received a damaged or faulty item please first contact our team at : Info@roncato.co.uk or by phone on 02075861427 or Mob 07976295914
Return instructions
- Please notify us of your return within 3 – 5 business days and we will e-mail you a return label, a return number, and further instructions on how to finalise your return.
- Pack the item to be returned (only unused items, with authentic labels, use instructions, guarantee card and other hangtags and wrappings) in its original box to prevent damage while in transit.
- Please include your name, your address, your phone number or email address and item number and/or description of item being returned with the returned item. Please also include an RMA number if it has been issued.
- Provided you have respected all the above return requirements in our return policy , we will issue you a refund of the purchase price, The refund will be issued to you within 14 days of receiving your return item and is dependent on Roncato UK receiving a proof that the item has been returned.
- In the event you have not respected all return requirements, we will advise you by email the reasons why we can not approve your return within 14 days.
Please only return online purchased merchandise through the procedure described above. The products purchased online will not be refunded nor returned by our stores or dealers
Defective product, damaged product or product lost in transit and wrong delivery.
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure within 24 hours, as described under “Your right of retraction”.
Faulty goods or goods returned due to an error on Roncato UK’s part will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification Email and automatically and immediately ship the correct replacement product at our own expense.